The Implementation Of COBIT 5.0 Deliver, Service, And Support (DSS) Domain For Auditing NOSS-A Information Systems (Case Study: Telkom Witel Manado)
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Jul 29, 2021
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Abstract
Information systems have become one of the fundamental requirements for organizations or companies. With an information system, business processes can run more effectively. Next Generation Operation Support System Assurance (NOSS-A) is an information system used by PT. Telekomunikasi Indonesia Tbk, to monitor and record internet disruption complaints of Indihome service. The NOSS-A Information System manages a lot of data related to customer and staff data. For this reason, in this study, the research was carried out to audit the NOSS-A information system to see whether there is a need for an improvement in the information system, based on audit results that can show the impact of the effectiveness and capability level achieved. The audit standard used in this study is COBIT 5.0 with the domain Deliver, Service and Support. The results obtained from this study are the NOSS-A Information System is at level 4 which means the activities on the DSS domain has been done and monitored regularly. The NOSS-A Information System needs to have a regular evaluation with target improvement to increase its level in the future.
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Mambu, J., Huwae, M., & Lompoliu, E. (2021). The Implementation Of COBIT 5.0 Deliver, Service, And Support (DSS) Domain For Auditing NOSS-A Information Systems (Case Study: Telkom Witel Manado). Electro Luceat, 7(1), 135-147. https://doi.org/10.32531/jelekn.v7i1.358
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This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
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[4] B. Klinten, “IndiHome Punya 7 Juta Pelanggan, Pendapatan Setahun Rp 18 Triliun,” Kompas.com. Accessed: Oct. 03, 2020. [Online]. Available: https://tekno.kompas.com/read/2020/05/29/15530097/indihome-punya-7-juta-pelanggan-pendapatan-setahun-rp-18-triliun.
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[6] I.S.A.C.A., “COBIT 4.1,” in United States of America: ISACA, 2007th ed., 2007.
[7] FM. Iliescu, “Auditing IT Governance,” Informatica Economica, vol. 14, no. 1. p. 93, 2010.
[8] I.S.A.C.A., “COBIT 5: A Business Framework for the Governance and Management of Enterprise IT,” in United States of America: ISACA, 2012th ed., 2012.
[9] J. Y. Mambu, J. Rewah, A. C. Iskak, and O. N. Sigarlaki, “Evaluasi Sistem Informasi Universitas Klabat Menggunakan Framework COBIT 5.0 Pada Domain MEA,” CogITo Smart J, vol. 5, no. 2, Art. no. 2. Dec. 2019.
[10] J. Y. Mambu, V. Doringin, S. Hamise, and E. M. Lompoliu, “Information Technology Audit Using Cobit 5 On Deliver Domain, Service And Support (Dss) In PT. XYZ, A Mining Company,” J. SemanTIK, vol. 6, no. 2, pp. 1–8.
[11] Saryono, Metode Penelitian Kualitatif. Bandung: PT Alf, 2010.
[12] F. Liu and S. Maitlis, Nonparticipant observation." Encyclopedia of case study research. United States: SAGE Publications, Inc, 2010.