The Implementation Of COBIT 5.0 Deliver, Service, And Support (DSS) Domain For Auditing NOSS-A Information Systems (Case Study: Telkom Witel Manado)

Main Article Content

Joe Yuan Mambu
Mirielle Patricia Huwae
Erienika M Lompoliu

Abstract

Information systems have become one of the fundamental requirements for organizations or companies. With an information system, business processes can run more effectively. Next Generation Operation Support System Assurance (NOSS-A) is an information system used by PT. Telekomunikasi Indonesia Tbk, to monitor and record internet disruption complaints of Indihome service. The NOSS-A Information System manages a lot of data related to customer and staff data. For this reason, in this study, the research was carried out to audit the NOSS-A information system to see whether there is a need for an improvement in the information system, based on audit results that can show the impact of the effectiveness and capability level achieved. The audit standard used in this study is COBIT 5.0 with the domain Deliver, Service and Support. The results obtained from this study are the NOSS-A Information System is at level 4 which means the activities on the DSS domain has been done and monitored regularly. The NOSS-A Information System needs to have a regular evaluation with target improvement to increase its level in the future.

Downloads

Download data is not yet available.

Article Details

How to Cite
Mambu, J., Huwae, M., & Lompoliu, E. (2021). The Implementation Of COBIT 5.0 Deliver, Service, And Support (DSS) Domain For Auditing NOSS-A Information Systems (Case Study: Telkom Witel Manado). Electro Luceat, 7(1), 135-147. https://doi.org/10.32531/jelekn.v7i1.358
Section
Articles

References

[1] P. Purwoko, “Auditing Information System : Delivery Product Service,” CommIT Commun Inf Technol J, vol. 5, no. 1, pp. 21–23, 2011, doi: 10.21512/commit.v5i1.554.
[2] F. Lahabu, “private communication,” Sep. 2020.
[3] M. Asgarkhani, A. Cater-Steel, M. Toleman, and M. Ally, “Failed IT projects: is poor IT governance to blame?,” Proceedings of the 28th Australasian Conference on Information Systems, vol. 01. Australian Association for Information Systems., 2017. [Online]. Available: https://aisel.aisnet.org/acis2017/103
[4] B. Klinten, “IndiHome Punya 7 Juta Pelanggan, Pendapatan Setahun Rp 18 Triliun,” Kompas.com. Accessed: Oct. 03, 2020. [Online]. Available: https://tekno.kompas.com/read/2020/05/29/15530097/indihome-punya-7-juta-pelanggan-pendapatan-setahun-rp-18-triliun.
[5] Telkom Indonesia, “About Telkom, Telkom Indonesia.” 2020. Accessed: Oct. 02, 2020. [Online]. Available: https://telkom.co.id/sites/about-telkom/id_ID/page/profil-dan-riwayat-singkat
[6] I.S.A.C.A., “COBIT 4.1,” in United States of America: ISACA, 2007th ed., 2007.
[7] FM. Iliescu, “Auditing IT Governance,” Informatica Economica, vol. 14, no. 1. p. 93, 2010.
[8] I.S.A.C.A., “COBIT 5: A Business Framework for the Governance and Management of Enterprise IT,” in United States of America: ISACA, 2012th ed., 2012.
[9] J. Y. Mambu, J. Rewah, A. C. Iskak, and O. N. Sigarlaki, “Evaluasi Sistem Informasi Universitas Klabat Menggunakan Framework COBIT 5.0 Pada Domain MEA,” CogITo Smart J, vol. 5, no. 2, Art. no. 2. Dec. 2019.
[10] J. Y. Mambu, V. Doringin, S. Hamise, and E. M. Lompoliu, “Information Technology Audit Using Cobit 5 On Deliver Domain, Service And Support (Dss) In PT. XYZ, A Mining Company,” J. SemanTIK, vol. 6, no. 2, pp. 1–8.
[11] Saryono, Metode Penelitian Kualitatif. Bandung: PT Alf, 2010.
[12] F. Liu and S. Maitlis, Nonparticipant observation." Encyclopedia of case study research. United States: SAGE Publications, Inc, 2010.
Abstract viewed = 24 times
PDF downloaded = 6 times